Skill Mapping

Skill Mapping
Skill Mapping
 
[dt. »Fertigkeiten/Fähigkeiten zur Deckung bringen«], das direkte Weiterleiten eines Anrufs zum passenden Ansprechpartner. Voraussetzungen dazu sind u. a. der Einsatz einer ACD-Anlage sowie das zuvor erfolgte Festlegen von Mapping-Kriterien, d. h., entsprechende Kundendaten müssen in einer Datenbank gespeichert sein.

Universal-Lexikon. 2012.

Игры ⚽ Нужно сделать НИР?

Schlagen Sie auch in anderen Wörterbüchern nach:

  • Nell Island — Mapping Agency Chart Nell Island (Marshallese: Nōļ, /nʲɜlˠ/ or [nɛ͡ʌɫ][1]) is part of Kwajalein Atoll in the Ralik Chain in the Republic of the …   Wikipedia

  • map — mappable, adj. mapper, n. /map/, n., v., mapped, mapping. n. 1. a representation, usually on a flat surface, as of the features of an area of the earth or a portion of the heavens, showing them in their respective forms, sizes, and relationships… …   Universalium

  • Map — /map/, n. Walter, c1140 1209?, Welsh ecclesiastic, poet, and satirist. Also, Mapes /mayps, may peez/. * * * I Graphic representation, drawn to scale and usually on a flat surface, of features usually geographic, geologic, or geopolitical of an… …   Universalium

  • MAP — See modified American plan. * * * I Graphic representation, drawn to scale and usually on a flat surface, of features usually geographic, geologic, or geopolitical of an area of the Earth or of any celestial body. Globes are maps represented on… …   Universalium

  • literature — /lit euhr euh cheuhr, choor , li treuh /, n. 1. writings in which expression and form, in connection with ideas of permanent and universal interest, are characteristic or essential features, as poetry, novels, history, biography, and essays. 2.… …   Universalium

  • Wizardry VII: Crusaders of the Dark Savant — Developer(s) Sir tech Software, Inc. Publisher(s) …   Wikipedia

  • Muscle memory — For the term muscle memory as related to strength training, see Muscle memory (strength training). Muscle memory has been used synonymously with motor learning, which is a form of procedural memory that involves consolidating a specific motor… …   Wikipedia

  • geography — /jee og reuh fee/, n., pl. geographies. 1. the science dealing with the areal differentiation of the earth s surface, as shown in the character, arrangement, and interrelations over the world of such elements as climate, elevation, soil,… …   Universalium

  • Study software — Studying in an educational context refers to the process of gaining mastery of a certain area of information.Study software then is any program which allows students to improve the time they spend thinking about, learning and studying that… …   Wikipedia

  • Meme — For other uses, see Meme (disambiguation). A meme (  /ˈmiː …   Wikipedia

Share the article and excerpts

Direct link
Do a right-click on the link above
and select “Copy Link”